Sources list for ELECTRIC UTILITY INDUSTRY PORTER'S FIVE FORCES:

Hirsh, Richard F. Technology and Transformation in the American Electric Utility Industry. London: Cambridge University Press, 1989.
History of Massachusetts Board of Gas

Rogers, James E. "Diversify, Diversify: The Future of the Electric Utility Industry Will Depend on How Well We Balance Environmental, Energy, and Economic Goals." Forum for Applied Research and Public Policy 16.3 (2001): 85.
The Power of Coal

Jarrell, Gregg A. "The Demand for State Regulation of the Electric Utility Industry." Journal of Law and Economics. 21, no. 2 (Oct., 1978).
History of Massachusetts Board of Gas

J.D. Power and Associates Reports. (July 30, 2003). Customer Satisfaction with Residential Electric Utilities Reaches All-Time High, Despite Customer-Reported Increases in Electricity Spending. Electric Utility Residential Customer Satisfaction Study. Ret
Motivation Processes

Geddes, R. Richard. "A Historical Perspective on Electric Utility Regulation." Regulation: The Cato Review of Business and Government. vol. 15, no. 1.
History of Massachusetts Board of Gas

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